Shipping & Returns

Delivery terms for Shipments and Costs of Shipping

Standard shipment (within Germany only):
Delivery costs per order are 5,00 € for shipments within Germany. For orders with an order amount of more than 55,00 € delivery within Germany is effected without charge.

Shipping costs for deliveries via UPS within Germany

for orders below  55 €: 5,00 € shipping costs
for orders above 55 €: 0,00 € shipping costs


Shipping costs for deliveries via UPS outside Germany:

Zone 3a
(Austria):

for orders below 50 €: 12,00 € shipping costs
for orders above 50 €: 10,00 € shipping costs
for orders above 100 €: 8,00 € shipping costs

Zone 3b
(Benelux, Poland, Czech Republic):

for orders below 50 €: 15 € shipping costs
for orders above 50 €: 10,80 € shipping costs

Zone 4
(Finland, France, United Kingdom, Denmark, Sweden):

for orders below 50 €: 15,00 € shipping costs
for orders above 50 €: 13,50 € shipping costs

Zone 5
(Spain, Ireland, Italy, Portugal (beside Azores, Madeira), Greece):

for orders below 50 €: 19,00 € shipping costs
for orders above 50 €: 17,10 € shipping costs

All other countries: upon request

 

Orders we receive from Monday to Thursday are usually being shipped within three working days. Articles ordered on Friday or on the weekend are normally sent on the following Monday. Public holidays are like a Sunday.

Delivery is effected via UPS (exceptionally DHL). The delivery period usually is two to three working days.

Invoice/Delivery Address
If not indicated otherwise, the invoice goes together with the corresponding merchandise to the address indicated by the customer. However, you can also indicate a delivery address different from the address of the invoice.

If products cannot be delivered for reasons of an not foreseeable demand or because they are already indicated to be scarce on the webpage, the purchaser does no have a right to delivery or subsequent delivery.

When effecting an order, risk goes over to the receiver upon leaving the store. This is also valid for damaged merchandise or for secondary packaging.

Shipment of articles
Standard shipments to the neighbouring foreign countries (see list of countries above). According to experience, delivery within Europe usually takes three to four days. Due to logistic reasons orders received on Thursday or Friday are usually being shipped within the following three working days.

All listed costs of shipment are gross prices (incl. VAT). In general the terms of payment for shipments outside Germany are prepayment or Paypal.

Shipment of goods to be cooled (within Germany only)
Please kindly note that articles, that need to be cooled, can be shipped within Germany only. It is not possible to us to ship those kind of goods outside Germany without avoiding any perishing.

 

Articles, that need to be cooled, will be shipped in a cooling packing (in the summer). The additional charge is 1,50 EUR.

 

For shipment within Germany we recommend that especially during hot summer months somebody is present at the indicated delivery address to receive the goods. You can also indicate the address or a neighbour or your work address.

Packaging:
All our products are very carefully packaged and should not suffer any damage during delivery. However, if the merchandise is damaged on arrival or should articles be missing, please state this on the transport company’s delivery note. Please then inform us as soon as possible either by E-Mail to info@spanien-shop.de or via fax to the fax number 089-62230688.

Our packages are licenses via the company VFW.

 

Cancellation instruction

If you are a consumer according to S.v. § 13 BGB, i.e. you act when dealing with Spanien Shop Esteban Ruiz as a natural person, not executing a commercial or freelance profession, you have a cancellation right as explained below.

To comply with the cancellation period the timely dispatch of the cancellation notice or of the merchandise is necessary.

Cancellation / Return of goods

ORDER CANCELLATION
The correspondence address is:

Spanien Shop

Esteban Ruiz
Blutenburgstr. 98
D-80636 München
Fax: 0049 (0)89-62230690
E-Mail: info@spanien-shop.com

Consequences of returning the merchandise
In case of an effective cancellation the benefits received on both sides are to be granted back and eventual utilisations (for advantages of usage) are to be returned. If you are not able to grant us back the received good or only partially or only in a deteriorated stated, we may ask for refund of the corresponding value.

When returning goods up to a value of 40 Euros (in case of deliveries abroad up to a value of 100 Euros), the purchaser sends back the merchandise at his/her own cost. This is only valid when the delivered products correspond to the ordered ones.

The costs for sending the goods or cash on delivery fees are not refunded, unless the delivered products do not correspond to the ones ordered.

All goods returned, for whatever reason, must do so in the original packaging and condition of receipt. If the products returned show traces of usage or damage, Spanien Shop Esteban Ruiz reserves the right of claim for indemnification. After receiving the goods in the condition required, Spanien Shop Esteban Ruiz will refund the purchase price.

The right of withdrawal does not exist in case of delivery of goods which due to their consistency can deteriorate (food), that are not appropriate for returning or of which their best-before-date would be exceeded.

Cancellation right is explicitly not valid when dealing with companies.

Liability
Spanien Shop Esteban Ruiz is not liable for damages of the merchandise itself. Further claims of the purchaser - no matter of which legal ground, are excluded. Liability for consequential harms caused by a defect is ruled out.